Check out our most frequently asked questions below. If you still need help, please contact us here.

FAQ

SHIPPING POLICY

Shipping time - 2-3 weeks - each bespoke fine jewelry piece is hand finished and made to order with free individual alterations covering for sizes - in case of special commissions or fast track order please contact our studio team via commissions@daemon.city

DELIVERY TIMES

Our shipping policy covers standard worldwide shipping,

5-7 business days within EU and Uk,

10-12 business days US

COSTUMER SERVICE

Feel free to use the messaging options on our social media for fast response 24/7 or e-mail to: commissions@daemon.city 

PRODUCT CARE

All products are made of 925 silver unless otherwise stated.

To maintain beautiful shine and avoid natural tarnishing, clean your silver jewellery after wear, by using silver care liquids, or alternatively soap and water, afterward rinse and dry with dry cloth.

In case of individuals w heavy activity and sweating due sports or nightlife we strongly recommend personalised options of argentinium base metals.

RETURNS POLICY

Please note earrings and mouth pieces are excluded from the returns policy due to hygiene reasons. All items returned as faulty will be inspected and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear will not be accepted as faulty. Full return policy only applies to pieces returned by post within 24 hours. Please always contact us before returns so we could find the best possible options. Adjustments of size are available free of charge on all orders. Shipping costs and costume duties are not subject of returns.

TAX POLICIES

VAT is charged at 20% for all UK and EU orders and is included in the retail price. The buyer is responsible for any Customs and Excise Duty incurred.

BESPOKE JEWELLERY SERVICE

Our main profile is to collaborate with artists to musical and help them to realise full visual status quo, for artistique collaborations and limited bespoke services please contact:

commissions@daemon.city